Experienced Automotive Service Advisor

1 day ago


Newport Beach California, United States Group 1 Automotive, Inc. Full time
About the Role

We are seeking an experienced Automotive Service Advisor to join our team at Group 1 Automotive, Inc. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide accurate and timely estimates to customers
  • Communicate effectively with customers and technicians to ensure efficient repair processes
  • Upsell and cross-sell services and products to increase revenue
  • Meet or exceed sales and customer satisfaction targets
  • Participate in ongoing training and development to stay up-to-date on industry knowledge and best practices
Requirements
  • Previous experience as a Service Advisor in a shop setting
  • Experience with CDK and Xtime computer programs is preferred
  • Positive and friendly attitude
  • Interpersonal communication skills
  • Basic computer skills
  • Strong desire to provide an exceptional client experience
  • Ability to achieve targeted goals
  • High school diploma or equivalent
  • Valid driver's license
About Us

Group 1 Automotive, Inc. is a leading automotive retailer with a strong commitment to customer satisfaction and employee development. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.



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