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Service Advisor/Sales Representative
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor/Sales Representative to join our team at Ramona Tire & Service Centers. As a key member of our sales team, you will be responsible for promoting and selling our products and services to customers while providing exceptional customer service.
Key Responsibilities- Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
- Listen to and thoroughly document customers' concerns, inspect their vehicle, and refer to the service history to accurately identify and verify their service needs.
- Recommend services based on your level of knowledge and clearly communicate any additional recommendations from the automotive technician to the customer.
- Properly document all recommendations in the customer's file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer.
- Provide customers with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
- Prior experience as a Service Advisor is helpful but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date.
- Ability to work Mondays through Saturdays.
- Competitive bi-weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st of the month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
Ramona Tire & Service Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
