Front Desk Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott St. Augustine. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.
Key Responsibilities
- Provide superior guest service, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
- Handle guest complaints in a fair and efficient manner, ensuring guest satisfaction.
- Process all payments according to established hotel requirements and adhere to cash handling and credit policies.
- Generate and distribute daily reports to designated departments and personnel.
- Resolve discrepancies on the room status report with Housekeeping.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
About Us
Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
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