Patient Services Representative

7 days ago


Cincinnati, Ohio, United States Kroger Full time
Job Title: Patient Services Representative

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Kroger Health Connect. As a key member of our contact center, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities:
  • Answer patient inquiries and resolve issues in a timely and professional manner.
  • Utilize Pharmacy applications and vendor platforms to optimize patient care and data entry.
  • Protect patient information in accordance with state and federal pharmacy laws, including HIPAA.
  • Collaborate with patients, pharmacies, providers, and insurance companies to deliver comprehensive care.
  • Provide feedback and assistance with new program development and training of team members.
Requirements:
  • High School Diploma or GED.
  • Ability to type 35-40 words per minute.
  • State Registered/Licensed Technician or Nationally Certified Technician.
  • Ability to pass FBI/BCI background check.
  • Strong attention to detail and ability to work independently and as a team.
Preferred Qualifications:
  • Retail experience.
  • Pharmacy experience.
  • Call Center experience.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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