Customer Service Representative

7 days ago


Cincinnati, Ohio, United States River City Mortgage Full time
About the Role

River City Mortgage is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and provide information about our mortgage services.
  • Use scripts to engage with customers and understand their needs.
  • Record customer information accurately in our computer system.
  • Meet lead and quality expectations by going above and beyond for our customers.
Requirements
  • 1+ year of experience in a call center environment.
  • Proven track record of meeting sales quotas, preferably over the phone.
  • Excellent communication and customer service skills.
  • Persistent and results-oriented individual.
  • Patient and able to handle customer rejection.
  • Effective problem solver to analyze solutions for customer service issues.
  • Intermediate computer skills.
  • High school diploma or equivalent.
What We Offer
  • Competitive hourly rate of $22-$34+/hour, including bonus.
  • Full-time, evening opportunities available.
  • Company benefits and perks, including retirement plan, life insurance, medical, wellness, dental, and vision coverage, and paid time off.
Location

Blue Ash, Ohio



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