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Customer Engagement Specialist

2 months ago

Hope Mills, North Carolina, United States Chick-fil-A Full time

Chick-fil-A Hope Mills is seeking enthusiastic individuals to enhance our operations. Our mission is to deliver an exceptional experience for both our team members and guests within the community, not only through the quality of our food but also through the connections we cultivate. To fulfill this mission, we require dedicated, reliable, and collaborative team players to join us in making a positive impact.

Founded by Truett Cathy in 1967, Chick-fil-A is more than just a poultry enterprise; it is fundamentally a people-centric organization. Our team at Chick-fil-A Hope Mills is committed to serving our employees, guests, and the broader community. We prioritize the well-being of each team member and foster a culture that transcends mere employment. We are a family.

Compensation Overview:

High School Team Members (Limited Hours) $9/hr+

Part-Time Team Members (hrs/week) $10+/hr

Full-Time Team Members (30+ hrs/week) $11.00+/hr

Leadership Roles Available:

Shift Lead $13.50+/hr

Benefits of Joining Chick-fil-A of Hope Mills:
  • Highly Competitive Compensation
  • Flexible Work Schedules
  • Guaranteed Days Off on Sundays
  • Opportunities for Leadership Development
  • Two Scholarship Programs: True Inspiration Scholarship ($25,000) and Leadership Scholarship ($2,500)
  • Tuition Discounts at over 100 colleges and universities available to Chick-fil-A employees
  • Health Insurance Options Available
To thrive within our team, you should be able to:
  • Show honor, dignity, and respect to guests and team members at all times
  • Maintain a positive demeanor
  • Pay attention to detail in your tasks
  • Handle multiple tasks simultaneously
  • Focus on guest satisfaction and teamwork
  • Be punctual
  • Enjoy your work
  • Communicate effectively
Expectations for All Team Members:
  • Keep your work area clean and organized
  • Ensure a food-safe environment
  • Serve guests and fellow team members with excellence
  • Cross-train in customer service and kitchen operations
  • Availability on Saturdays is required
Requirements:
  • Must have reliable transportation
  • Ability to manage all equipment and navigate shelving at various heights
  • Basic reading, writing, math, and verbal communication skills are essential
  • Ability to work in a fast-paced, hot, and noisy environment
  • Must perform well under pressure
  • Quickly and efficiently respond to changes or modifications in orders
Company Overview:
At Chick-fil-A, we emphasize fresh and simple ingredients. Since our inception, we have served chicken that is whole breast meat, free from fillers or hormones, and hand-breaded in our restaurants. Fresh produce is delivered to our kitchens multiple times a week. Salads are prepared fresh throughout the day, and we make our famous Chick-fil-A Lemonade using only whole lemons, pure cane sugar, and water. While it may not be the easiest approach, it is the only way we know how to operate.