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Senior Customer Account Representative

2 months ago

Alpharetta, United States American Honda Motor Full time

What Defines American Honda, is Who Represents American Honda

American Honda has a visionary outlook for the future, one that is filled with excitement and opportunity. We seek individuals who possess the skills, determination, resilience, and aspirations that will help us achieve our forward-thinking objectives.

At the heart of our operations is innovation. American Honda is dedicated to continuous improvement and developing solutions that propel our business towards unprecedented success. We aim to be a company that empowers individuals globally, enabling them to pursue their initiatives and expand their potential. To this end, American Honda is committed to realizing the joy and freedom of mobility through the development of cutting-edge technologies and an innovative strategy aimed at achieving a zero environmental footprint.

We are in search of qualified candidates with diverse backgrounds, experiences, a commitment to continuous improvement, and a strong work ethic to enhance our workforce.

Job Objective

The Senior Customer Account Representative is tasked with meeting monthly wholesale and retail sales targets by model and Dealer Development objectives for the Powersports Business Unit while upholding American Honda's Core Values within the department.

Key Responsibilities

  • Formulate, distribute, and monitor tactical Wholesale plans within the designated District
  • Formulate, distribute, and monitor tactical Retail plans within the designated District
  • Formulate, distribute, and monitor tactical Dealer Development strategies within the designated District
  • Conduct gap analysis by assessing market conditions, identifying sales challenges and opportunities
  • Formulate, distribute, and monitor countermeasures within the designated District
  • Ensure adherence to all American Honda Policies and Procedures

Qualifications, Experience, and Skills

  • Bachelor's degree in Business or equivalent professional experience
  • Familiarity with current American Honda and competitive powersports products
  • Proficient in data management, including MS Excel
  • Willingness to travel overnight (up to 80%)
  • Willingness to relocate
  • Valid driver's license
  • Understanding of powersports dealership operations
  • Comprehensive understanding of the sales process
  • Demonstrated sales and negotiation capabilities
  • Proficiency in SAP/Business Objects and/or MS SQL
  • Experience in marketing through social media
  • Experience with SalesForce or other CRM systems
  • Proven success as a PSP District Sales Manager

Work Environment

  • Remote

Benefits and Total Rewards

What sets American Honda apart and makes us an employer of choice?

Total Rewards:

Competitive base salary

Compensation will be based on various factors including geographic location, work experience, education, etc.

Annual Bonus

Industry-leading Benefit Plans (Medical, Dental, Vision)

Paid time off, including vacation, paid holidays, sick leave, and personal days

401K Plan with company match + additional contribution

Career Advancement:

Opportunities for promotion

Career mobility

Education reimbursement for ongoing learning

Training and Development programs

Additional Offerings:

Wellbeing program

Community service and engagement initiatives

Product programs

Complimentary beverages onsite

American Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.