Customer Service Representative

13 hours ago


Alpharetta, United States The Davis Companies Full time
Delinquency Management Representative

Are you a motivated and detail-oriented individual looking for a challenging role in customer service? We are seeking a Delinquency Management Representative to join our dynamic call center team.

Key Responsibilities:

  • Make outbound calls to customers with accounts that are 5-29 days past due to assist them in bringing their accounts current.
  • Handle approximately 200+ phone calls daily, providing exceptional customer service and resolving issues in a timely manner.
  • Identify the root cause of customer delinquency and use negotiation skills to educate customers on effective solutions for both AHFC and the customer.
  • Actively contribute to achieving center objectives related to delinquency management.
  • Maintain an enthusiastic and positive attitude throughout interactions with customers.

Requirements:

  • Excellent verbal communication skills to ensure easy understanding by customers.
  • Multitasking skills to talk and type simultaneously.
  • A focus on providing exceptional service to customers.
  • Strong phone skills to handle phone-based interactions.
  • A self-starter attitude with initiative and ownership of tasks.
  • Self-awareness to recognize personal strengths and areas for improvement.
  • Adaptability to feedback and change, with a willingness to learn and stay updated on relevant information.

Preferred Qualification: A 4-year college degree.



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