Customer Service Representative
13 hours ago
Are you a motivated and detail-oriented individual looking for a challenging role in customer service? We are seeking a Delinquency Management Representative to join our dynamic call center team.
Key Responsibilities:
- Make outbound calls to customers with accounts that are 5-29 days past due to assist them in bringing their accounts current.
- Handle approximately 200+ phone calls daily, providing exceptional customer service and resolving issues in a timely manner.
- Identify the root cause of customer delinquency and use negotiation skills to educate customers on effective solutions for both AHFC and the customer.
- Actively contribute to achieving center objectives related to delinquency management.
- Maintain an enthusiastic and positive attitude throughout interactions with customers.
Requirements:
- Excellent verbal communication skills to ensure easy understanding by customers.
- Multitasking skills to talk and type simultaneously.
- A focus on providing exceptional service to customers.
- Strong phone skills to handle phone-based interactions.
- A self-starter attitude with initiative and ownership of tasks.
- Self-awareness to recognize personal strengths and areas for improvement.
- Adaptability to feedback and change, with a willingness to learn and stay updated on relevant information.
Preferred Qualification: A 4-year college degree.
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