Administrative Assistant, Call Center

1 week ago


Flossmoor Illinois, United States The University of Chicago Medicine Full time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Assistant to join our Call Center team at The University of Chicago Medicine. As a key member of our team, you will be responsible for providing exceptional customer service, managing patient records, and performing various administrative tasks to ensure the smooth operation of our clinic.

Key Responsibilities:

  • Answer and screen telephone calls in a courteous manner and record messages for physicians and other personnel
  • Schedule patient appointments and procedures according to established policies and procedures
  • Obtain accurate information from patients, ensure all registration forms are complete and collect patient and insurance payments
  • Copy patient information and forward to requesting party after receiving appropriate consent to release medical records
  • Welcome and greet patients and visitors, assisting and directing appropriately while maintaining patient confidentiality
  • Fulfill organizational responsibilities as assigned, including respecting/promoting patient rights, responding appropriately to emergency codes, sharing problems relating to patients and/or staff with immediate supervisor
  • Perform other duties assigned

Requirements:

  • High school diploma or equivalent
  • Minimum of two years' experience in a medical office or hospital setting
  • Familiarity with database entry and applications
  • Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment
  • Considerable skill in communicating verbally, in determining priorities and in organizing work
  • General working knowledge of PC
  • Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians

Preferred Qualifications:

  • Computerized appointment scheduling experience

Why Work with Us:

The University of Chicago Medicine is a world-class academic healthcare system that provides superior healthcare with compassion. We are committed to advancing medical innovation, serving the health needs of the community, and moving our collective knowledge forward. If you are passionate about delivering exceptional patient care and working collaboratively with a talented team, we encourage you to apply for this exciting opportunity.



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