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Administrative Assistant, Call Center

2 months ago

Flossmoor Illinois, United States The University of Chicago Medicine Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our Call Center team at The University of Chicago Medicine. As a key member of our team, you will be responsible for providing exceptional customer service, managing patient records, and performing various administrative tasks.

Key Responsibilities
  • Answer and screen telephone calls in a courteous and professional manner, recording messages for physicians and other personnel.
  • Schedule patient appointments and procedures according to established policies and procedures.
  • Obtain accurate information from patients, ensure all registration forms are complete, and collect patient and insurance payments.
  • Copy patient information and forward to requesting parties after receiving appropriate consent to release medical records.
  • Welcome and greet patients and visitors, assisting and directing them appropriately while maintaining patient confidentiality.
  • Fulfill organizational responsibilities as assigned, including respecting and promoting patient rights, responding appropriately to emergency codes, and sharing problems relating to patients and/or staff with immediate supervisors.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent.
  • Minimum of two years' experience in a medical office or hospital setting.
  • Familiarity with database entry and applications.
  • Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment.
  • Considerable skill in communicating verbally, determining priorities, and organizing work.
  • General working knowledge of PC.
  • Considerable skill in handling sensitive public contacts with discretion, tact, and courtesy when dealing with patients, coworkers, and physicians.
Preferred Qualifications
  • Computerized appointment scheduling experience.