Senior Onsite Support Engineer
2 weeks ago
We are seeking a highly skilled and experienced Onsite Support Engineer to join our team at Astellas Pharma Inc. in Sanford, North Carolina. As a key member of our IT team, you will be responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at our assigned sites.
Key Responsibilities- Provide timely and effective technical support for hardware, software, and networking issues.
- Perform routine maintenance, windows patching, and upgrades on IT systems and equipment.
- Install and configure computer systems, iPads, iPhones, printers, and other peripherals.
- Diagnose and resolve technical issues with computers, servers, networks, and other technology components.
- Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 5+ years of experience in a field services or similar technical support role.
- Strong knowledge of computer hardware, software, networking, and operating systems.
- Proficiency in troubleshooting and repair of IT equipment and systems.
- Excellent customer service and communication skills.
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off options
- 401(k) match and annual company contribution
- Company paid life insurance
- Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
- Long Term Incentive Plan for eligible positions
- Referral bonus program
Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans
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