Senior Onsite Support Engineer

2 months ago

Sanford, United States Astellas Pharma Full time

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com . Astellas Institute for Regenerative Medicine (AIRM) is a wholly-owned subsidiary of Astellas Pharma Inc and focused on the development and commercialization of stem cell and regenerative medicine therapies. Astellas is an R&D-driven global pharmaceutical company whose philosophy is to contribute to the improvement of people's heath around the world through the provision of innovative and reliable pharmaceutical products. AIRM has a world-class R&D team, and is pursuing a diverse range of disease indications, ranging from macular degeneration (currently in clinical trials) and other ocular indications to vascular and autoimmune disease. AIRM's intellectual property portfolio includes pluripotent stem cell platforms -- both embryonic and induced pluripotent stem cells as well as other cell-based therapy research programs. AIRM is headquartered in Massachusetts. Astellas is announcing a Senior Onsite Support opportunity at site in Sanford, NC. Purpose: The On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently. Essential Job Responsibilities: Onsite Support: Provide timely and effective technical support for hardware, software, and networking issues. Perform routine maintenance, windows patching and upgrades on IT systems and equipment. (Computers, servers, operating systems, networks, and other technology components.) Install and configure computer systems, iPads, iPhones, printers, and other peripherals. Be the point of escalation. Troubleshooting and Repair: Diagnose and resolve technical issues with computers, servers, networks, and other technology components. Perform hardware repairs, replacements, and system updates as needed. Utilize diagnostic tools and software to identify and address system faults. Customer Service: Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally. Communicate effectively with clients to understand their needs and provide appropriate solutions. Train and support end-users on technology usage and best practices. Documentation and Reporting: Maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs. Document configurations, procedures, and troubleshooting steps for future reference. Provide regular status updates and reports to management Ensure compliance with company policies, industry standards, and regulatory requirements. Implement and enforce security protocols to protect client data and IT infrastructure. Continuous Improvement: Stay current with emerging technologies and industry trends. Participate in training and professional development opportunities to enhance skills and knowledge. Contribute to the development and implementation of best practices and process improvements. Work as one team Work together with counterparts within and between the sites to share knowledge and improve processes Work together with other support teams which are on-site. (e.g Lab support , AV support) Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security) Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team Qualifications: Required: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience. 5+ years of experience in a field services or similar technical support role. 3+ years of experience in manufacture or research environments Strong knowledge of computer hardware, software, networking, and operating systems. Proficiency in troubleshooting and repair of IT equipment and systems. Excellent customer service and communication skills. Ability to work independently and manage multiple tasks effectively. Fluent in written and verbal business English Some knowledge of pharmaceutical business and related business processes Some experience with IT Service Management, Service Desk, and Change Management processes Some work experience across multiple cultures and countries / regions is a plus Knowledge of ITIL and Agile Knowledge of ServiceNow ITSM Appreciation of working cultures and countries / regions Valid driver’s license and willingness to travel to other sites as required Preferred: Certifications such as CompTIA A+, Network+, or Microsoft Certified . Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating systems, Azure). ITIL and/or Agile certifications Advanced knowledge of ServiceNow ITSM (e.g. reporting, monitoring) Benefits: Medical, Dental and Vision Insurance Generous Paid Time Off options, including Vacation, Sick time, plus national holidays including Heritage Days, and Summer and Winter Breaks 401(k) match and annual company contribution Company paid life insurance Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions Long Term Incentive Plan for eligible positions Referral bonus program Category TechX Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans

  • Senior Onsite Support Engineer

    4 weeks ago

    Sanford, United States Astellas Pharma Full time

    Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world.We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families.Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to...

  • Senior Onsite Support Engineer

    4 months ago

    Sanford, United States Astellas Pharma Inc. Full time

    Responsibilities :Onsite Support: Provide timely and effective technical support for hardware, software, and networking issues.Perform routine maintenance, windows patching and upgrades on IT systems and equipment. (Computers, servers, operating systems, networks, and other technology components.)Install and configure computer systems, iPads, iPhones,...

  • Senior Software Engineer

    3 weeks ago

    Sanford, United States Sikat Group LLC Full time

    Senior Software Engineer Position Type: Onsite Location: Sanford, FL Description: Our Client is seeking a Senior Software Engineer to join their team. As a Senior Software Engineer, you will play a critical role in the design, development, and maintenance of software and firmware for high-performance aerial systems, ground stations, and test fixtures. In...

  • Senior Controls Engineer

    4 weeks ago

    Sanford, United States Fortune Brands Full time

    Job Title: Senior Controls EngineerJob Summary:We are seeking a highly skilled Senior Controls Engineer to join our team at Fortune Brands. As a Senior Controls Engineer, you will be responsible for the design, development, maintenance, and continuous improvement of electrical controls for plants manufacturing equipment, as well as gauges/testing for new and...

  • Senior Engineer

    5 months ago

    Sanford, United States Caterpillar Full time

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Senior Process Engineer-Upstream

    4 weeks ago

    Sanford, North Carolina, United States Kyowa Kirin North America Full time

    Job Summary:The Senior Process Engineer is responsible for the design, commissioning, and operation of the KKNA Manufacturing Facility, including Tech Transfer, Process Definition, Troubleshooting, and Process Optimization. This role requires collaboration with the team, demonstrating compassion and integrity in all work, and utilizing ability to facilitate...

  • Senior Process Engineer-Solution Prep

    1 month ago

    Sanford, United States Kyowa Kirin, Inc. Full time

    Kyowa Kirin, Inc. is a global pharmaceutical company that applies cutting-edge biotechnologies to discover and deliver innovative medicines in various disease areas.The company is headquartered in Japan and has a presence in North America, with offices in Princeton, NJ, California, Massachusetts, and Ontario.The Senior Process Engineer will be responsible...

  • Senior Automation Engineer

    4 weeks ago

    Sanford, United States Kyowa Kirin, Inc. Full time

    Job SummaryKyowa Kirin, Inc. is a global specialty pharmaceutical company that applies cutting-edge biotechnologies to discover and deliver innovative medicines in four key areas: bone and mineral, intractable hematologic, hematology oncology, and rare disease.We are seeking a highly skilled Senior Automation Engineer to join our team in Sanford, NC. As a...

  • Senior Java Software Engineer

    4 weeks ago

    Sanford, Florida, United States Dexian - Signature Consultants Full time

    Job Summary:Dexian - Signature Consultants is seeking a highly skilled Senior Java Software Engineer to join our team. As a key member of our development team, you will be responsible for designing, developing, and deploying high-quality software applications using Java and related technologies.Responsibilities: Contribute to all phases of the development...

  • Senior Java Software Engineer

    3 weeks ago

    Sanford, Florida, United States Dexian - Signature Consultants Full time

    Dexian - Signature Consultants is seeking a highly skilled Senior Java Software Engineer for an exciting opportunity.Responsibilities:• Contribute to the development lifecycle, ensuring high-quality, well-designed, and efficient code.• Collaborate with the team to design and develop applications using Java EE platforms.Requirements:• Bachelor's or...

  • Senior Mechanical Design Engineer

    4 weeks ago

    Sanford, United States Actalent Full time

    We are seeking a highly skilled Mechanical Engineer to lead new product development in the Department of Defense (DOD) sector. As a key member of our team, you will play a crucial role in developing our innovative tethered drone technology, which serves as a stationary communication tower and security system.Our latest challenge involves integrating this...

  • Senior Mechanical Engineer

    5 months ago

    Sanford, United States Net2Source Inc. Full time

    Job Title: Sr Mechanical EngineerLocation; Sanford, NCDuration: 12 monthsQualificationsBachelor's degree in Mechanical Engineering or equivalent Ability to read and understand designs and schematicsStrong problem solving and critical thinking skillsAbility to multi-task, organize, and prioritize workSkills:• Creativity, verbal and written communication...

  • Senior Mechanical Engineer

    1 month ago

    sanford, United States Net2Source Inc. Full time

    Job Title: Sr Mechanical EngineerLocation; Sanford, NCDuration: 12 monthsQualificationsBachelor's degree in Mechanical Engineering or equivalent Ability to read and understand designs and schematicsStrong problem solving and critical thinking skillsAbility to multi-task, organize, and prioritize workSkills:• Creativity, verbal and written communication...

  • Senior Mechanical Design Engineer

    4 weeks ago

    Sanford, Florida, United States Actalent Full time

    We are seeking a highly skilled Mechanical Engineer to lead new product development in the Department of Defense (DOD) sector. As a key member of our team, you will play a crucial role in developing our innovative tethered drone technology, which serves as a stationary communication tower and security system.Our latest challenge involves integrating this...

  • Mechanical Design Engineer

    4 weeks ago

    Sanford, United States The Baker Company Full time

    About the Role:The Baker Company is seeking a highly skilled Mechanical Engineer to join our team. As a Mechanical Engineer, you will be responsible for developing and implementing electro-mechanical systems on new and existing products, including modifications, revisions, and enhancements in accordance with applicable codes and standards.Key...

  • Embedded Software Engineer

    3 weeks ago

    Sanford, United States Actalent Full time

    Job Title: Embedded Software EngineerJob Description Our client specializes in the design, development, and manufacturing of tether-powered aerial solutions, revolutionizing the government and commercial markets for long-duration, small footprint aerial surveillance and secure long-range communications. Our technology allows drones to remain on-station in...

  • Senior Mechanical Design Engineer

    4 weeks ago

    Sanford, Florida, United States Actalent Full time

    About the Role:We are seeking a highly skilled Mechanical Engineer to lead our product development team in the Department of Defense sector.As a key member of our team, you will be responsible for developing innovative tethered drone technology, which serves as a stationary communication tower and security system.Our latest challenge involves integrating...

  • Senior Financial Operations Manager

    4 weeks ago

    Sanford, Florida, United States Hoxton Circle Full time

    Due to recent growth through multiple, recent large scale acquisitions, Hoxton Circle is seeking a new Senior Financial Operations Manager to join their expanding team. As a part of a PE-back organization, the hiring team is searching for a hands-on and strategically oriented finance professional to oversee the financial operations to one of the...

  • Technical Support Specialist

    4 weeks ago

    Sanford, North Carolina, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The successful candidate will be responsible for managing the onsite delivery of software services, installation, and configuration for customer environments. Key Responsibilities: Manage the delivery of software services, installation, and...

  • Senior Java Software Engineer

    4 weeks ago

    Sanford, United States Dexian DISYS Full time

    Job Summary: Dexian DISYS is seeking a skilled Java Developer to contribute to the development lifecycle of software components. The ideal candidate will have a strong background in Java development, experience with Java EE platforms, and proficiency in object-oriented analysis and design.Responsibilities:Contribute to all phases of the development...