Senior Onsite Support Engineer

1 month ago

Sanford, United States Astellas Pharma Inc. Full time
Responsibilities :Onsite Support: Provide timely and effective technical support for hardware, software, and networking issues.Perform routine maintenance, windows patching and upgrades on IT systems and equipment. (Computers, servers, operating systems, networks, and other technology components.)Install and configure computer systems, iPads, iPhones, printers, and other peripherals.Be the point of escalation. Troubleshooting and Repair: Diagnose and resolve technical issues with computers, servers, networks, and other technology components.Perform hardware repairs, replacements, and system updates as needed.Utilize diagnostic tools and software to identify and address system faults. Customer Service: Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally.Communicate effectively with clients to understand their needs and provide appropriate solutions.Train and support end-users on technology usage and best practices. Documentation and Reporting: Maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.Document configurations, procedures, and troubleshooting steps for future reference. Provide regular status updates and reports to management Ensure compliance with company policies, industry standards, and regulatory requirements.Implement and enforce security protocols to protect client data and IT infrastructure. Continuous Improvement: Stay current with emerging technologies and industry trends.Participate in training and professional development opportunities to enhance skills and knowledge.Contribute to the development and implementation of best practices and process improvements. Work as one team Work together with counterparts within and between the sites to share knowledge and improve processesWork together with other support teams which are on-site. (e.g Lab support , AV support)Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security) Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team Requirements

Qualifications:

Required:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.5+ years of experience in a field services or similar technical support role.3+ years of experience in manufacture or research environments Strong knowledge of computer hardware, software, networking, and operating systems.Proficiency in troubleshooting and repair of IT equipment and systems.Excellent customer service and communication skills.Ability to work independently and manage multiple tasks effectively.Fluent in written and verbal business English Some knowledge of pharmaceutical business and related business processesSome experience with IT Service Management, Service Desk, and Change Management processesSome work experience across multiple cultures and countries / regions is a plusKnowledge of ITIL and AgileKnowledge of ServiceNow ITSM Appreciation of working cultures and countries / regionsValid driver’s license and willingness to travel to other sites as required

Preferred:

Certifications such as CompTIA A+, Network+, or Microsoft Certified .Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating systems, Azure).ITIL and/or Agile certifications Advanced knowledge of ServiceNow ITSM (e.g. reporting, monitoring)

 
Benefits:

Medical, Dental and Vision InsuranceGenerous Paid Time Off options, including Vacation, Sick time, plus national holidays including Heritage Days, and Summer and Winter Breaks401(k) match and annual company contributionCompany paid life insuranceAnnual Corporate Bonus and Quarterly Sales Incentive for eligible positionsLong Term Incentive Plan for eligible positionsReferral bonus program

  • Senior Onsite Support Engineer

    1 week ago

    Sanford, United States Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in...

  • Senior Onsite Support Engineer

    1 month ago

    Sanford, United States Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in...

  • Senior Onsite Support Engineer

    2 months ago

    Sanford, United States Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in...

  • Senior Software Engineer

    3 weeks ago

    Sanford, United States Surf Search Full time

    Position Title: Senior Software EngineerPosition Type: OnsiteLocation: Sanford, FLDescription:Waypoint's client is seeking a Senior Software Engineer to join their team. As a Senior Software Engineer, you will play a critical role in the design, development, and maintenance of software and firmware for high-performance aerial systems, ground stations, and...

  • Senior Mechanical Engineer

    3 weeks ago

    Sanford, United States Surf Search Full time

    Position Title: Senior Mechanical EngineerPosition Type: OnsiteLocation: Sanford, FLDescription:Waypoint's client is seeking a Senior Mechanical Engineer to join their team. As a Senior Mechanical Engineer, you will play a critical role in designing complex structures for high-performance multi-rotor drone systems, from initial concept through to production....

  • Senior Power Electronics Engineer

    1 week ago

    Sanford, Florida, United States Paul May Associates Full time

    Position OverviewJob Title: Senior Electrical EngineerLocation: Onsite role in Orlando / Sanford, FLCompensation: $100,000 to $110,000 plus benefits, based on experienceEssential Qualifications:Educational Requirement: A Bachelor's degree in Electrical Engineering or a related discipline.Professional Experience: 2 to 5 years of relevant experience in...

  • Senior Technical Support Specialist

    1 day ago

    Sanford, United States Astellas Pharma Inc. Full time

    Job SummaryAstellas Pharma Inc. is seeking a highly skilled and experienced Senior Onsite Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing timely and effective technical support for hardware, software, and networking issues.Key ResponsibilitiesOnsite Support: Provide technical support for...

  • Lead Onsite Technical Support Engineer

    5 days ago

    Sanford, United States Astellas Pharma Inc. Full time

    Key Responsibilities:Onsite Technical Assistance: Provide prompt and effective technical support for hardware, software, and network-related issues.Conduct routine maintenance, including system updates and patches on IT infrastructure.Install and configure various technology systems, including computers, mobile devices, and printers.Act as the primary point...

  • Senior Software Engineer

    3 weeks ago

    Sanford, United States Surf Search Full time

    Position Title: Senior Software EngineerPosition Type:  OnsiteLocation:  Sanford, FLDescription:Waypoint’s client is seeking a Senior Software Engineer to join their team. As a Senior Software Engineer, you will play a critical role in the design, development, and maintenance of software and firmware for high-performance aerial systems, ground stations,...

  • Senior Mechanical Engineer

    3 weeks ago

    Sanford, United States Surf Search Full time

    Position Title: Senior Mechanical EngineerPosition Type:  OnsiteLocation:  Sanford, FLDescription:Waypoint’s client is seeking a Senior Mechanical Engineer to join their team. As a Senior Mechanical Engineer, you will play a critical role in designing complex structures for high-performance multi-rotor drone systems, from initial concept through to...

  • Onsite IT Support Specialist

    5 days ago

    Sanford, United States Astellas Pharma Inc. Full time

    Key Responsibilities:Onsite Technical Assistance: Provide prompt and effective support for hardware, software, and network-related issues.Conduct regular maintenance, including Windows updates and system upgrades on IT infrastructure.Set up and configure various computing devices, including computers, tablets, and printers.Act as the primary escalation point...

  • Senior Field Support Engineer

    1 week ago

    Sanford, United States Astellas Pharma Inc. Full time

    Key Responsibilities:Onsite Technical Assistance:Deliver prompt and effective technical assistance for hardware, software, and network-related challenges.Conduct regular maintenance, including Windows updates and system upgrades on IT infrastructure and devices.Set up and configure computer systems, mobile devices, printers, and other peripherals.Act as the...

  • Senior Automation Engineer

    3 weeks ago

    Sanford, United States Astellas Pharma Full time

    The Technical BioPharma Manufacturing Automation Engineer IV SFD-TC plays a vital role in our Manufacturing and Automation team. The engineer will establish automation specifications, drawings, and SOPs, and will support operations and projects as th Automation Engineer, Engineer, Automation, Technical, Senior, Operations, Technology

  • Senior Mechanical Engineer

    3 weeks ago

    Sanford, United States Gables Search Group Full time

    Position Title: Senior Mechanical Engineer Position Type:Onsite Location:Sanford, FL Description: Waypoint's client is seeking a Senior Mechanical Engineer to join their team. As a Senior Mechanical Engineer, you will play a critical role in designing complex structures for high-performance multi-rotor drone systems, from initial concept through to...

  • Lead Onsite Technical Support Specialist

    1 week ago

    Sanford, North Carolina, United States Astellas Pharma Full time

    Are you interested in joining a diverse team dedicated to creating groundbreaking therapies for patients? Our mission is to innovate and provide effective new medications to healthcare providers and patients alike. If you aspire to contribute to this impactful work, Astellas is the right place for you.Astellas Pharma Inc. operates in over 70 countries...

  • Senior Staff Electrical Engineer

    3 weeks ago

    Sanford, United States Surf Search Full time

    Position Title: Senior Staff Electrical EngineerPosition Type: OnsiteLocation: Sanford, FLDescription:Waypoint's client is seeking a highly experienced and innovative Senior Staff Electrical Engineer to take on a mission-critical role in the design and development of electronic systems for high-performance aerial systems, ground stations, and test fixtures....

  • Senior Engineer

    2 months ago

    Sanford, United States Caterpillar Full time

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Senior Staff Electrical Engineer

    3 weeks ago

    Sanford, United States Surf Search Full time

    Position Title: Senior Staff Electrical EngineerPosition Type:  OnsiteLocation:  Sanford, FLDescription:Waypoint's client is seeking a highly experienced and innovative Senior Staff Electrical Engineer to take on a mission-critical role in the design and development of electronic systems for high-performance aerial systems, ground stations, and test...

  • Senior Staff Electrical Engineer

    2 months ago

    Sanford, United States Unmannedpower LLC Full time

    IV. Position SummaryThe Senior Staff Electrical Engineer is a mission critical position responsible for design and development of all electronic systems on our high-performance aerial systems, ground station, and test fixtures. Their collaborative approach reinforces team cohesion, fostering a supportive work environment that drives collective and individual...

  • Senior Design Engineer

    1 month ago

    Sanford, United States Caterpillar Full time

    Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...