Onsite IT Support Specialist

1 week ago

Sanford, United States Astellas Pharma Inc. Full time
Key Responsibilities:
  • Onsite Technical Assistance: Provide prompt and effective support for hardware, software, and network-related issues.
  • Conduct regular maintenance, including Windows updates and system upgrades on IT infrastructure.
  • Set up and configure various computing devices, including computers, tablets, and printers.
  • Act as the primary escalation point for complex issues.
  • Troubleshooting and Repair: Identify and resolve technical challenges with IT systems.
  • Carry out hardware repairs and system updates as necessary.
  • Employ diagnostic tools to detect and rectify system faults.
  • Client Relations: Deliver outstanding customer service by addressing client technology concerns efficiently.
  • Engage with clients to understand their requirements and provide suitable solutions.
  • Educate and assist end-users on technology best practices.
  • Documentation and Reporting: Keep precise records of all onsite activities, including service requests and incident reports.
  • Document configurations and troubleshooting procedures for future reference.
  • Provide regular updates and reports to management.
  • Ensure adherence to company policies and industry standards.
  • Implement security measures to safeguard client data and IT systems.
  • Continuous Improvement: Stay updated with the latest technologies and industry developments.
  • Engage in training and professional development to enhance skills.
  • Contribute to the formulation and execution of best practices and process enhancements.
  • Collaboration: Work collaboratively with colleagues across various sites to share knowledge and refine processes.
  • Coordinate with other onsite support teams to ensure comprehensive service delivery.
  • Support remote teams by providing on-the-ground assistance when necessary.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent experience.
  • 5+ years of experience in a technical support or field services role.
  • 3+ years of experience in manufacturing or research environments.
  • Strong understanding of computer hardware, software, networking, and operating systems.
  • Proficient in troubleshooting and repairing IT equipment.
  • Exceptional customer service and communication abilities.
  • Ability to work independently and manage multiple priorities.
  • Fluent in written and spoken business English.
  • Familiarity with the pharmaceutical industry and its processes is advantageous.
  • Experience with IT Service Management and Change Management processes is a plus.
  • Exposure to diverse cultures and regions is beneficial.
  • Knowledge of ITIL and Agile methodologies.
  • Familiarity with ServiceNow ITSM.
  • Valid driver's license and willingness to travel as required.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified.
  • Experience with Microsoft products (e.g., Teams, OneDrive, M365).
  • ITIL and/or Agile certifications.
  • Advanced knowledge of ServiceNow ITSM functionalities.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Generous Paid Time Off, including vacation and sick leave.
  • 401(k) matching and annual contributions.
  • Company-paid life insurance.
  • Annual bonuses and quarterly incentives for eligible roles.
  • Long-term incentive plans for qualifying positions.
  • Referral bonus program.

  • Lead Onsite Technical Support Specialist

    2 weeks ago

    Sanford, North Carolina, United States Astellas Pharma Full time

    Are you interested in joining a diverse team dedicated to creating groundbreaking therapies for patients? Our mission is to innovate and provide effective new medications to healthcare providers and patients alike. If you aspire to contribute to this impactful work, Astellas is the right place for you.Astellas Pharma Inc. operates in over 70 countries...

  • Senior Onsite Support Engineer

    2 weeks ago

    Sanford, United States Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in...

  • Senior Onsite Support Engineer

    1 month ago

    Sanford, United States Astellas Pharma Inc. Full time

    Responsibilities :Onsite Support: Provide timely and effective technical support for hardware, software, and networking issues.Perform routine maintenance, windows patching and upgrades on IT systems and equipment. (Computers, servers, operating systems, networks, and other technology components.)Install and configure computer systems, iPads, iPhones,...

  • Lead Onsite Technical Support Engineer

    1 week ago

    Sanford, United States Astellas Pharma Inc. Full time

    Key Responsibilities:Onsite Technical Assistance: Provide prompt and effective technical support for hardware, software, and network-related issues.Conduct routine maintenance, including system updates and patches on IT infrastructure.Install and configure various technology systems, including computers, mobile devices, and printers.Act as the primary point...

  • Senior Onsite Support Engineer

    2 months ago

    Sanford, United States Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in...

  • Senior Onsite Support Engineer

    3 months ago

    Sanford, United States Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Sanford, North Carolina, United States Healthcare Support Full time

    Position Overview:Healthcare Support is currently seeking a dedicated traveling CT Imaging Specialist for an exciting opportunity in the healthcare sector.Key Responsibilities:As a CT Imaging Specialist, you will be responsible for:Performing CT scans and ensuring high-quality imaging results.Collaborating with healthcare professionals to provide optimal...

  • Quality Assurance Specialist

    1 week ago

    Sanford, Florida, United States Aero Support Group Full time

    Quality Assurance Specialist at Aero Support GroupAre you an experienced Quality Assurance Specialist looking for a new opportunity? Aero Support Group is currently seeking a qualified candidate to join our team.**Job Summary:**We are seeking a Quality Assurance Specialist responsible for inspecting airframe, engines, and operating equipment to ensure...

  • IT Support Specialist

    11 hours ago

    Sanford, United States Strada Services LLC Full time

    Job SummaryStrada Services LLC is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our business applications.Key ResponsibilitiesPerform daily tasks required to properly run our current...

  • Aircraft Quality Assurance Specialist

    1 week ago

    Sanford, Florida, United States Aero Support Group Full time

    Aircraft Quality Assurance Specialist at Aero Support GroupAre you a skilled Aircraft Quality Assurance Specialist seeking a new challenge? Aero Support Group is on the lookout for talented individuals to join our dynamic team. We offer a comprehensive benefits package including Paid Time Off, Paid Holidays, 401K, and Medical/Dental/Vision/Supplemental...

  • Senior Technical Support Specialist

    6 days ago

    Sanford, United States Astellas Pharma Inc. Full time

    Job SummaryAstellas Pharma Inc. is seeking a highly skilled and experienced Senior Onsite Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing timely and effective technical support for hardware, software, and networking issues.Key ResponsibilitiesOnsite Support: Provide technical support for...

  • Artist Support Specialist

    3 days ago

    Sanford, United States Aurora Innovations Full time

    Job Overview:Aurora Innovations is seeking a highly skilled and detail-oriented Artist Support Specialist to join our team for the Potsdam Sanssouci Music Festival. As a key member of our Artistic Operations Office, you will provide exceptional support to artists during the festival, ensuring a seamless and successful experience.Responsibilities:Support...

  • Rehabilitation Specialist

    1 week ago

    Sanford, North Carolina, United States Healthcare Support Permanent Placement Full time

    Healthcare Support Permanent Placement is actively seeking a Rehabilitation Specialist for a position within a prominent healthcare organization.Position Overview & RequirementsSpecialty: Rehabilitation TherapyDiscipline: Therapeutic ServicesEmployment Type: Full-Time Staff40 hours per weekShift: 8-hour shiftsRole Responsibilities:As a Rehabilitation...

  • Manufacturing Engineer 2

    5 days ago

    Sanford, United States Yochana IT Full time

    Job DescriptionJob DescriptionJob Title : Manufacturing Engineer 2Type of Hiring : 12 Months +W2 or C2CLocation : Sanford, North Carolina - OnsiteThe main function of a manufacturing engineer is to apply engineering theory and principles to problems of industrial layout or manufacturing production. A typical manufacturing engineer has the ability to make...

  • Administrative Support Specialist

    2 weeks ago

    Sanford, North Carolina, United States Accentuate Staffing Full time

    Accentuate Staffing is currently looking for an Administrative Support Specialist to join our team. The Administrative Support Specialist is essential in facilitating the efficient functioning of the office and providing assistance across various divisions.Key ResponsibilitiesHandle incoming communications and route them to the correct individual or...

  • Medical Support Specialist

    9 hours ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    Job SummaryCentral Carolina Hospital is seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing clinical support to patients in our physician practice under the supervision of our physicians.Key ResponsibilitiesProvide continuity and appropriate care to...

  • Medical Support Specialist

    6 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    About Us:Central Carolina Hospital is a leading healthcare provider in the region, dedicated to delivering exceptional patient care and improving the health of our community.Our Mission:We strive to provide a supportive and inclusive work environment that fosters growth, innovation, and excellence in all aspects of our operations.Job Summary:We are seeking a...

  • Medical Support Specialist

    4 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    Job SummaryCentral Carolina Hospital is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will provide clinical support to patients in the physician practice under the supervision of the physician.Key ResponsibilitiesOperate and maintain medical equipment, including pulse oximeters, ear syringes,...

  • Clinical Support Specialist

    6 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    About the RoleCentral Carolina Hospital is seeking a highly skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will provide clinical support to patients in the physician practice under the supervision of the physician.Key ResponsibilitiesProvide continuity and appropriate care to patients.Operate or learn to operate...

  • Medical Support Specialist

    6 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    About the Role:We are seeking a highly skilled Medical Support Specialist to join our team at Central Carolina Hospital. As a Medical Support Specialist, you will play a vital role in providing clinical support to patients in our physician practice under the supervision of our physicians.Key Responsibilities:Provide continuity and appropriate care to...