Technical Service Manager

4 weeks ago


Columbia, South Carolina, United States W. R. Grace Full time
Technical Sales Manager

W. R. Grace & Co. is seeking a highly skilled Technical Sales Manager to join our team. This US-based remote position involves representing W. R. Grace and working closely with current customers and prospects who utilize ART hydroprocessing catalyst technologies to provide technical service, technical proposals, catalyst loadings, and startup support.

Responsibilities
  • Act as the main technical contact for all assigned customers in the region.
  • Organize and lead customer site visits for technical review and data updates.
  • Interpret operating data to monitor catalyst performance, recommend operating guidelines, and estimate remaining catalyst life.
  • Plan and lead in-plant shutdown and startup assistance, including catalyst loading and sulfiding consultation.
  • Provide answers to clients' operating questions to stay close to the customer and encourage future catalyst business.
  • Provide process equipment troubleshooting.
  • Conduct on-site visits and periodic operating data reports.
  • Support R&D efforts with unit operating data and analyze R&D results to apply to customer-specific situations.
  • Prepare technical estimates for incumbent proposals and present to customers.
Requirements
  • B.S. in Chemical Engineering, STEM, or technical field.
  • Minimum of 3-5 years of professional experience in a technical role (e.g., engineering, lab/quality, R&D, or related fields).
  • Excellent problem-solving skills and the ability to conduct thorough investigative troubleshooting.
  • Ability to travel 30% primarily domestically and occasionally internationally.
Preferred Qualifications
  • Experience in hydroprocessing design, operations, kinetics, and data analysis.
  • Ability to communicate with clients to effectively sell our technology.
  • Able to present data, findings, and technical proposals to all levels of customer management.
  • Ability to work independently and as part of a team in a remote work environment to accomplish goals with the ability to travel when required.

W. R. Grace & Co. offers a comprehensive benefits package, including medical, dental, vision insurance, life insurance, disability, and a 401(k) company match. We also offer flexible work arrangements, paid vacation and holidays, parental leave, tuition reimbursement, and a company donation match program.



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