Consumer Loan Fulfillment Director

4 days ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Role

At Local Government Federal Credit Union, we're committed to fostering a culture of excellence and innovation. As a Consumer Loan Fulfillment Manager, you'll play a vital role in driving our consumer lending operations forward.

Key Responsibilities
  1. Lead and manage a team of consumer loan fulfillment specialists, ensuring department objectives are met and staff training needs are addressed.
  2. Oversee the loan fulfillment process from submission to funding, ensuring accurate loan documents and closings.
  3. Identify areas for improvement in the loan fulfillment process and implement changes as necessary.
  4. Establish and maintain Key Performance Indicators (KPIs) and prepare regular reporting on team performance metrics.
  5. Perform processing with the team, including personal, auto, and home equity loans.
  6. Assist the AVP of Consumer Loan Operations with reviewing and testing new releases and system enhancements.
  7. Maintain existing consumer credit products in the core system and lending operating system.
  8. Comply with federal and state laws applicable to consumer loan servicing.
  9. Support policy and procedure development related to consumer real estate closings and transactions.
  10. Participate in consumer and RE loan documents, lien filing, and titling.
  11. Create and update loan servicing processes, procedures, and systems as necessary.
  12. Prepare for and assist with internal/external audits.
Requirements
  1. Minimum 7-9 years of consumer loan servicing/loan documentation experience, including 1-3 years of management experience.
  2. Experience with consumer loan and documentation procedures, policies, regulations, and laws.
  3. Demonstrate ability to multi-task, prioritize, and accept change in a team environment.
  4. Ability to lift a minimum of 25 lbs. and travel occasionally.
Preferred Qualifications
  1. Bachelor's degree in finance, accounting, economics, business, or a related field.
  2. Lending experience at a Credit Union/Financial Institution.
  3. Possess strong analytical and computer skills.
  4. Ability to be resourceful and remain flexible.

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