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    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

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Consumer Loan Fulfillment Manager

2 months ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The Consumer Loan Fulfillment Manager is responsible for overseeing the end-to-end loan fulfillment process as it relates to all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This includes managing a team ensuring compliance with regulatory requirements, loan processing workflows, and maintaining high standards of member service.

Key Responsibilities
  1. Team Management: Leads and manages a team of consumer loan fulfillment specialists, ensuring department objectives, as well as staffing and other internal departments training needs are met. Supports other departments as necessary by providing expertise in consumer lending servicing, and training for existing staff as needed.
  2. Loan Fulfillment Process: Oversees the loan fulfillment process from submission for docs to funding, ensuring accurate loan documents and closings.
  3. Process Improvement: Identifies areas for improvement in the loan fulfillment process and implement changes as necessary.
  4. Performance Metrics: Establishes or maintain Key Performance Indicators (KPIs). Prepare regular reporting on team performance metrics and present to senior management.
  5. Loan Processing: Performs processing with team as an active manager of consumer loans, including personal, auto, and home equity loans.
  6. System Enhancements: Assists the AVP of Consumer Loan Operations with the review and testing of new releases and system enhancements to the lending operating system and core system as necessary.
  7. Policy Compliance: Complies with and stays abreast of all policies, guidelines, and procedures, federal and state laws applicable to consumer loan servicing of real estate and non-real estate products.
  8. Loan Documentation: Supports policy, guidelines, and procedures related to consumer real estate closings/transactions with key stakeholders to ensure correct structure and loan documentation. Verifies that each loan is boarded accurately into the core system.
  9. Regulatory Compliance: Participates in consumer and RE loan documents in multiple lending jurisdictions, lien filing, and titling, and vehicle and RE insurance.
  10. Process Development: Creates and/or updates loan servicing processes, procedures, policies, and systems as necessary with knowledge of all consumer-related regulations for real estate and non-real estate consumer loans.
  11. Audit Preparation: Prepares for and assists with coordinating internal/external audits pertaining to consumer credit products. Expectation of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas of responsibility.
  12. Leadership: Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.
  13. Accountability: Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.