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Senior Consumer Loan Fulfillment Specialist

2 months ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

The Senior Consumer Loan Fulfillment Specialist will serve as a subject matter expert in consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This role will collaborate with various business units involved in consumer lending and related functions, including research, lien perfection, reporting, and tracking processes, as well as resolving consumer loan issues.

Key Responsibilities
  1. Prepare and process consumer loan closing documentation, including personal, auto, and home equity loans.
  2. Gather and review required documentation, such as proof of income, buyers' orders, vehicle registrations, proof of insurance, title reports, appraisals, payoff statements, and other related documents to ensure compliance with policies and regulations.
  3. Create and monitor required pre/post disclosures; review finalized loan documentation for accuracy and perform necessary lien recordings.
  4. Correspond with members via email, phone, or mail to follow up on required conditions to close loans and non-funded loan requests.
  5. Assist the Consumer Operations Manager with the review and testing of new releases and system enhancements to the lending operating system and core system as necessary.
  6. Assist the Consumer Operations Manager in maintaining existing consumer credit products in the Credit Union's core system and lending operating system to ensure proper alignment.
  7. Comply with and stay up-to-date on all policies, guidelines, and procedures, federal and state laws applicable to consumer loan servicing of real estate and non-real estate products.
  8. Support policy, guidelines, and procedures related to consumer real estate closings/transactions with key stakeholders to ensure correct structure and loan documentation. Verify that each loan is boarded accurately into the core system.
  9. Assist Consumer Operations Manager with creating and/or updating loan servicing processes, procedures, policies, and systems as necessary with knowledge of all consumer-related regulations for real estate and non-real estate consumer loans.
  10. Prepare for and assist with coordinating internal/external audits pertaining to consumer credit products. Work towards and strive for zero audit exceptions as it relates to scope of responsibility. Perform periodic self-audits of all areas of responsibility.
Requirements
  1. Minimum 1-3 years of consumer loan servicing experience, including personal loans, auto loans, and real estate loans.
  2. Proven experience with consumer loan and documentation procedures, policies, regulations, and knowledge of bankruptcy and consumer laws.
  3. Demonstrated proficiency in consumer and RE loan documents in multiple lending jurisdictions, lien filing and titling, and vehicle and RE insurance.
  4. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  5. Ability to function in a consumer business office environment and utilize standard office equipment, including but not limited to: PC, copier, telephone, etc.
  6. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  7. Travel required sometimes.
Preferred Qualifications
  1. Bachelor's degree in Finance, Accounting, Economics, Business, or related field.
  2. Lending experience at a Credit Union/Financial Institution.
  3. Demonstrated experience maintaining a loan core system.
  4. Functional understanding of a loan origination system (LOS).