Consumer Loan Fulfillment Specialist

4 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The Consumer Loan Fulfillment Specialist will play a crucial role in supporting all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This position will liaise with various business units that work with consumer lending and related functions, including but not limited to research, lien perfection, reporting and tracking processes, and resolving consumer loan issues.

Key Responsibilities
  1. Prepare and process consumer loan closing documentation, including personal, auto, and home equity loans.
  2. Gather and review required documentation, including proof of income, buyers' orders, vehicle registrations, proof of insurance, title reports, appraisals, payoff statements, and other related documentation to ensure policies and regulations are followed.
  3. Assist with creation and monitoring of required home equity pre/post disclosures, reviews of finalized loan documentation, and performs lien recordings as necessary.
  4. Correspond with members via email, phone, or mail to follow up on required conditions to close loans and non-funded loan requests.
  5. Support the review and testing of new releases and system enhancements to the lending operating system and core system as necessary.
  6. Comply with and stay abreast of all policies, guidelines and procedures, federal and state laws applicable to consumer loan servicing of real estate and non-real estate products.
  7. Support policy, guidelines and procedures related to consumer real estate closings/transactions with key stakeholders to ensure correct structure, loan documentation, and accurate boarding into the core system.
  8. Prepare for and assist with coordinating internal/external audits pertaining to consumer credit products. Work towards and strives for zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits on all areas of responsibility.
Requirements
  1. Minimum 1-3 years of consumer loan servicing experience.
  2. Sound knowledge of consumer loan and documentation procedures, policies, regulations, including bankruptcy and consumer laws.
  3. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  4. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  5. Travel is required on occasion.
Preferred Qualifications
  1. Bachelor's degree in Finance, Accounting, Economics, Business or related field.
  2. Proficiency in consumer and real estate documents in multiple lending jurisdictions, lien filing and titling, and vehicle and real estate insurance.
  3. Functional understanding of a loan origination system (LOS).
  4. Lending experience at a Credit Union/Financial Institution.


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