HVAC Technical Support Specialist

2 days ago


Blue Bell Pennsylvania, United States Peirce Phelps Full time
About the Role

We are seeking an experienced HVAC Technical Support Advisor to join our team at Peirce-Phelps, LLC. As a key member of our technical support team, you will provide expert technical assistance to our dealer base, ensuring seamless support and resolving complex issues efficiently.

Key Responsibilities
  • Trade knowledge of HVAC systems, including residential and commercial systems
  • Installation requirements and basic code knowledge
  • Service troubleshooting skills, including ability to read and troubleshoot from wiring diagrams
  • Ability to comprehend and rearticulate technical manuals and instructions
  • Self-sufficient, proactive approach with strong work ethic and ability to work well within a team
  • Willingness to learn new technologies and adapt to changing requirements
  • Problem resolution and negotiation skills
  • Strong communication skills with all levels of technical knowledge
  • Customer service orientation and knowledge of HVAC controls
  • Occasional travel to Peirce-Phelps branch locations
What We Offer
  • Highly competitive pay
  • Comprehensive benefits package, including medical, dental, vision, HSA, wellness incentive program, 401k with company match, and more
  • Growth and advancement opportunities within a dynamic and supportive team
Requirements
  • HVAC service experience
  • Strong troubleshooting and analytical skills
  • Solid verbal and written communication skills
  • Proven ability to work in a fast-paced environment
  • Excellent customer service skills, including organizational, interpersonal communication, and presentation skills


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