Assistant General Manager

4 days ago


Phoenix, Arizona, United States Springhill Phoenix Full time
Job Summary

As the Assistant General Manager at Springhill Phoenix, you will play a crucial role in ensuring guest satisfaction and the efficient operation of the hotel. In the absence of the General Manager, you will supervise and support various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.

Responsibilities
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance and adhere to Aimbridge Hospitality standards.
  • Ensure the efficient operation of the hotel by supervising and supporting various departments.
  • Communicate and/or correct deficiencies in departments in conjunction with the supervisor on duty.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  • Assist the General Manager in revenue generation programs and participate in sales efforts.
  • Develop managerial and hourly employees through Corporate-approved training programs.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department.
  • Recruit, hire, and train for Guest Services based on occupancy.
Requirements
  • At least 5 years of progressive experience in a Rooms or F&B department at a hotel.
  • Previous supervisory experience required.
  • Proficient in Windows Operating Systems.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.
  • Ability to maintain composure and objectivity under pressure.
  • Ability to handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.



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