Assistant General Manager

6 days ago


Phoenix, Arizona, United States Springhill Phoenix Full time
Job Summary

As a key member of our hotel team, the Assistant General Manager will play a vital role in ensuring the smooth operation of our property. This individual will be responsible for supervising operating departments in the absence of the General Manager and/or the Manager on Duty, and will assist the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities
  • Leadership and Supervision: Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments in the absence of the General Manager.
  • Revenue Generation: Assist the General Manager in revenue generation programs, including participating in sales calls with the Sales Team and meeting on-site contacts for evening functions.
  • Employee Development: Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Guest Satisfaction: Create an environment where employees make empowered decisions to ensure guest satisfaction, and follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Financial Reporting: Assist the General Manager with the creation of financial reports as required by the Corporate Office, and meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Training and Development: Ensure that training in service standards is taking place in each department using the steps to effective training, and ensure recruiting, hiring, and training for Guest Services based on occupancy.
Requirements
  • Experience: At least 5 years progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
  • Qualifications: Previous supervisory experience required, must be proficient in Windows Operating Systems, and must be able to evaluate and select among alternative courses of action quickly and accurately.
Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.



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