Technical Support Specialist
2 weeks ago
We are seeking a skilled Support Technician to join our team at Compucom.
This role involves providing top-notch support to our clients, ensuring their technology needs are met with precision and care.
Key Responsibilities:
- Install, move, add, and change (IMAC) computer systems and peripherals as required
- Stage and build systems, including printers and other equipment
- Provide excellent customer support, addressing technical issues and concerns
- Complete special projects as assigned by management
- Follow company policies and procedures for asset management
Requirements:
- Excellent communication and analytical skills
- Strong working knowledge of Microsoft Windows Operating Systems
- Proficiency in Microsoft Office and basic business applications
- iOS and Android knowledge
- Printer support experience, including setup and installation
- Impeccable customer service skills
- Basic knowledge of networks, telecommunications, and computing
- Walk-up and remote support service experience
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