Technical Support Specialist

3 weeks ago

Plano, Texas, United States ABCorp Full time
Job Summary

ABCorp is seeking a skilled Technical Support Specialist to provide quality service and support to our customers. The ideal candidate will have a minimum of one year of technical experience in a customer service environment with problem resolution and technical background.

Key Responsibilities
  • Utilize a help desk ticket system by logging, updating and closing tickets related to all issues.
  • Create and manage end-user and internal documentation processes to assist employees with solving problems and navigating the software.
  • Answer and return support calls from customers in a call center environment. Work on customer installations, upgrades, and training as needed.
Requirements
  • A minimum of one year of technical experience in a customer service environment with problem resolution and technical background.
  • Knowledge of basic computer hardware nomenclature and definitions.
  • Ability to support non-technical personnel with technical issues and the ability to explain computing concepts to users in a clear and concise manner.
  • Knowledge or experience with database structures and definitions (such as those used with MS SQL).
  • Solid networking knowledge and the ability to troubleshoot network related issues.
  • Excellent verbal and written communication skills.
  • Ability to fluently speak English is required. Ability to speak Spanish is a plus.
About ABCorp
ABCorp's history dates back to 1795, more than 225 years. We started out as secure printers - designing & producing better, more counterfeit-resistant currency for the First Bank of the United States. Our products & services have changed, but secure envelops everything we do. Today, we design, manufacture, and personalize contactless credit cards, 3D print highly detailed prototypes & parts, and use digital content to elevate the customer experience in a secure envelope.

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