Customer Service Representative

5 days ago


Los Alamos, New Mexico, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our retail store. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Customer Service
    • Provide a welcoming and inclusive environment for customers, answering questions and making product recommendations.
    • Gain and maintain knowledge of products sold in the department and be able to respond to customer inquiries.
    • Offer product samples and inform customers of promotions and special offers.
  • Store Maintenance
    • Label, stock, and inventory department merchandise.
    • Report product ordering and shipping discrepancies to the department manager.
  • Team Collaboration
    • Work collaboratively with the department manager to achieve sales and profit goals.
    • Participate in safety programs and identify potential hazards.
Requirements
  • Previous Retail Experience
    • Previous experience in a retail environment is preferred.
  • Essential Skills
    • Effective communication and interpersonal skills.
    • Ability to work in a fast-paced environment and handle stressful situations.
    • Basic math skills and ability to handle cash and operate a point-of-sale system.
About Us

Kroger is a leading grocery retailer with a rich history of innovation and customer satisfaction. We are committed to providing a positive and inclusive work environment for our employees and customers alike. As a member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.



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