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Guest Services Representative

2 months ago

Los Alamos, New Mexico, United States Denco Family Inc Full time

Guest Services Role at Denco Family, Inc.

Position Overview:

Location: Not specified

Compensation: Competitive hourly rate

Job Responsibilities:

Key Duties:
  • Welcome guests and manage room assignments
  • Facilitate pre-registration and room allocation
  • Comprehend and comply with credit regulations
  • Liaise with housekeeping for room status updates
  • Maintain knowledge of booking and cancellation policies
  • Handle guest checkouts and manage safe deposit services
  • Employ appropriate telephone manners and front office tools
  • Oversee maintenance requests for guest accommodations
  • Follow safety and emergency protocols
  • Ensure cleanliness at the front desk area
  • Execute additional tasks as required
Employee Perks:
  • 401k plan, Medical, Dental & Vision coverage
  • Discount at affiliated dining establishments
  • Referral bonuses for employee recommendations
  • Skills training on the job
Candidate Requirements:
  • High school diploma or equivalent
  • Strong communication abilities
  • Team player committed to outstanding service
  • Availability to work weekends and holidays
  • Previous experience in the hospitality sector preferred
Denco Family, Inc. is an Equal Opportunity/Affirmative Action Employer