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Customer Service Representative

2 months ago

Los Ranchos de Albuquerque, New Mexico, United States Volt Full time

Job Summary:

Volt is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Communication: Develop and maintain strong relationships with customers through effective communication, active listening, and empathy.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating when necessary to ensure timely resolution.
  • Collaboration: Work closely with internal teams, including sales and logistics, to ensure seamless customer experiences.

Requirements:

  • Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Teamwork: Ability to work collaboratively with internal teams to achieve customer satisfaction.

What We Offer:

  • Competitive Pay: $18.00 per hour, with opportunities for advancement and professional growth.
  • Benefits: Comprehensive benefits package, including health, dental, vision, and 401(k) matching.
  • Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge.

Volt is an Equal Opportunity Employer: We are committed to creating an inclusive and diverse work environment, where all employees feel valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.