Telephone Operator Senior

2 days ago


Albany New York, United States New York Oncology & Hematology Full time

Job Title: Telephone Operator Sr

Job Summary:

We are seeking a skilled Telephone Operator Sr to join our team at New York Oncology & Hematology. As a key member of our support staff, you will be responsible for providing exceptional customer service to patients and medical staff, while ensuring the smooth operation of our telephone switchboard.

Responsibilities:

* Answer and connect incoming calls in a timely and efficient manner
* Take and relay messages accurately and promptly
* Respond to emergency and urgent calls from patients, directing them to clinical staff as needed
* Perform operator functions, including triaging calls, setting up conference calls, and reporting telephone and equipment malfunctions
* Provide a pleasant and helpful phone contact for callers
* Maintain the in-house paging system and perform clerical duties as assigned

Requirements:

* High school diploma or equivalent required
* Minimum five years of office experience, preferably in a medical setting
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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