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Registration Representative

2 months ago

Pittsburgh, Pennsylvania, United States Community College of Allegheny County Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Registration Representative. In this role, you will provide exceptional service to students, faculty, and staff, ensuring a seamless registration experience.

Key Responsibilities
  • Customer Service: Provide quality service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Registration Support: Assist students with course enrollment, adds, drops, swaps, withdrawals, and waitlists, ensuring accuracy and adherence to college policies.
  • Document Management: Maintain the security and storage of student registration records and other documents, including scanning and linking processes for document imaging.
  • Correspondence and Reporting: Prepare and process correspondence, documents, reports, minutes, surveys, and other materials, ensuring accuracy and attention to detail.
  • Scheduling and Coordination: Perform various scheduling activities, including preparing bulk mailings and participating in clerical preparations for meetings and college events.
  • Training and Development: Assist with training temporary staff and may assign work to part-time and work-study student employees.
Requirements
  • Education and Experience: High school diploma or GED plus one year of relevant experience gained from working in an office environment.
  • Certifications/Licensures: N/A.
  • Skills and Abilities: Excellent customer service, communication, and organizational skills, with the ability to multitask, meet deadlines, and work effectively in a team environment.
Working Conditions

This is a regular full-time position, working Monday through Friday, 9:00 am to 5:00 pm, with additional hours as needed to meet departmental requirements.

Clearances

Current criminal record and child abuse clearances will be required if offered the position and to be employed at the College.