High-Level Member Services Representative

1 week ago


Pittsburgh, Pennsylvania, United States Advance Sourcing Concepts, LLC Full time

We are seeking a highly skilled and professional individual to join our team as a Member Services Representative. This is a unique opportunity to work with a growing and reputable Member Benefits Organization, providing exceptional customer service to our members.

Job Summary

The Member Services Representative will be responsible for providing high-touch customer service to our members, strengthening relationships between professional associations and their members. This includes contacting existing members to reactivate their membership, renew their continued education subscription materials, create benefit awareness, boost conference registration, and gather feedback for marketing purposes.

Key Responsibilities
  • Place outgoing calls to members of professional and trade associations
  • Meet weekly project goals
  • Answer and direct incoming calls
  • Handle member queries and concerns
  • Maintain accurate record coding, filing systems, call log, and time sheets
  • Update all necessary member contact and payment information accurately
  • Manage double-checks when requested on specified projects
Secondary Responsibilities
  • Identify and communicate project trends with team members and management
  • Work proactively with other team members to develop solutions to problems as they arise
Core Competencies
  • High-touch customer-focus
  • Confidence in speaking with highly educated professionals
  • Authentic and professional communication style
  • Strong phone communications and performance required
  • Ability to work independently and on the team
  • Excellent time management


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