Customer Service Representative I
3 days ago
Estimated Annual Salary: $50,000 - $65,000
About UsAt Agiliti Health, Inc., we pride ourselves on providing top-notch medical equipment management services to healthcare facilities nationwide. Our team of experts is dedicated to delivering exceptional results and making a positive impact on patients' lives.
Job Overview:We are seeking a highly motivated Customer Service Technician I to join our team. As a key member of our operations team, you will be responsible for delivering medical equipment to customers, processing and maintaining equipment, and ensuring accurate documentation for billing, inventory, and regulatory compliance.
- You will safely load, secure, and deliver medical equipment to customers, as well as retrieve equipment from customer locations and transport it back to the office.
- You will educate and engage customers at the time of delivery, keeping them informed on the features and functionality of the equipment.
- You will complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.
Your primary responsibilities will include:
- Driving to and from healthcare locations to complete delivery and equipment management tasks.
- Processing, cleaning, inspecting, and testing equipment, as well as inventory maintenance.
- Ensuring accurate documentation for billing, inventory, and regulatory compliance.
To be successful in this role, you must:
- Be 21 years of age or older, with a high school diploma or equivalent.
- Hold a current, valid, and unrestricted driver's license.
- Have customer service experience, preferably in a hospital setting.
- Have basic computer skills.
- Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
- Be able to lift and/or push up to 75 pounds.
- Be able to stand and walk for long periods of time.
- Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
We offer a comprehensive benefits package, including:
- A competitive estimated annual salary of $50,000 - $65,000.
- A comprehensive health insurance package, including Medical, Dental, and Vision plans.
- A Short- and Long-Term Disability plan, as well as a Flexible Spending Account and Health Savings Account.
- A Life Insurance Options package, including accidental death and dismemberment coverage.
- Paid Time Off and a 401K Saving Plan with employer match.
- Daily Pay program and Employee Assistance Program, as well as wellness programs.
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