Customer Service Representative II

1 day ago


Rockford, Illinois, United States Midland States Bancorp, Inc. Full time

Midland States Bancorp, Inc. is seeking a skilled Customer Service Representative II to provide exceptional customer experiences via the telephone.

Job Description

This position ensures customers receive outstanding service by answering questions, resolving problems, and processing requests related to various banking-related matters.

The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a customer-focused attitude.

As a Customer Service Representative II, you will be responsible for:

  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer complaints in a fair and efficient way
  • Processing transactions and requests related to banking services
  • Providing accurate information and guidance to customers regarding banking products and services

We offer a competitive salary of $45,000 per year, plus benefits and opportunities for career growth and development.

Benefits

Our comprehensive benefits package includes:

  • Affordable health insurance
  • Retirement plan with company match
  • Generous paid time off
  • Tuition reimbursement program

Join our team and take your customer service skills to the next level



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