Claims and Warranty Associate
1 week ago
Highland Electric Fleets is a leading provider of electric school buses and clean heavy-duty vehicles. Our mission is to make electric transportation accessible to every district across the US and Canada.
Job DescriptionWe are seeking a highly skilled Claims and Warranty Associate to join our team. As a key member of our Warranty Department, you will be responsible for managing all administrative functions of our OEM warranty programs.
Key Responsibilities:- Develop and maintain strong relationships with warranty partners
- Identify warranty opportunities related to Highland assets
- Establish Key Performance Indicators (KPIs), best practices, and standard operating procedures for warranty filing and collection
- Track and input all warranty filings from identification through to payment
- Ensure warranty partners meet expectations as outlined in agreements with Highland
- Contribute to the engineering and maintenance dashboard, ensuring data integrity for accurate CPM modeling
- Support Engineering and Maintenance Leadership, by generating analysis reports on warranty generation
- Negotiate better warranty labor pricing and "goodwill" considerations with school bus and parts manufacturers
- Conduct warranty training sessions with all technicians
- Perform warranty audits as needed and report findings to Engineering and Maintenance leadership
- 5+ Years in parts warranty in a fleet environment
- 2 Years of identifying and developing KPIs, best practices, and SOPs
- Extensive school bus industry experience preferred
- Must be willing to travel when called upon
- Competitive base salary and performance-based bonus program
- A supportive, highly collaborative, team-oriented environment
- Opportunities to make a difference, be heard, add value, and be recognized
- Growth and development with a leader in this new and exciting industry
- Ability to work with bright, innovative, and forward-thinking colleagues
- Health, Vision, and Dental coverage for employees & their dependents
- Life insurance, public transportation assistance
- Generous Paid Time Off
- 401(k) program and company match
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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