Customer Service Associate Self Pay

2 days ago


Salt Lake, Utah, United States Intermountain Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Associate Self Pay to join our team at Intermountain Healthcare. As a key member of our revenue cycle team, you will play a critical role in ensuring the smooth operation of our patient accounts.

Key Responsibilities
  • Maintain contact with patients to resolve outstanding account balances and reduce delinquency for assigned accounts.
  • Arrange payment schedules, adjust insurances for billing purposes, and request alternative methods of payment or charity funding as needed.
  • Perform high-volume inbound and outbound phone calls for collections, providing excellent customer service and promoting a patient-centric approach.
  • Research accounts receivable issues and provide solutions to resolve discrepancies.
  • Monitor and maintain a high level of productivity and quality of work to achieve monthly self-pay collection goals.
Requirements
  • High School Diploma or equivalent required.
  • Commitment to excellent customer service and ability to work independently and as part of a team.
  • Knowledge of billing and collection processes, as well as payment assistance and charity programs, preferred.
Work Environment

This role requires the ability to interact with others effectively, communicate both orally and in writing, and operate computers and other office equipment. The physical demands of this position include sitting or standing for long periods, moving fingers and hands, and seeing and reading computer monitors and documents.



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