HVAC Service Operations Manager

2 days ago


Salt Lake, Utah, United States Service Logic Full time

{"title": "Service Manager - HVAC Division", "summary": "We are seeking an experienced Service Manager to lead our HVAC service operations in Salt Lake City, UT. As a key member of our team, you will be responsible for managing the daily dispatching and efficiencies of our technicians, improving customer relations, and driving departmental growth and profitability.", "responsibilities": ["Manage Service Agreements, T&M Service, and Service Projects", "Understand mechanical systems and industry standards", "Motivate the workforce and maintain high employee morale", "Effectively manage labor costs and redeem gross profit objectives", "Promptly address customer complaints and maintain long-term relationships", "Supervise, direct, train, and provide technical support for HVAC technicians", "Maintain continuous communication with service techs, coordinator, management, and vendors", "Responsible for assuring all parts and materials are ordered in a timely manner", "Maintain proper service records", "Forecast, monitor, and document financial performance against plan", "Meet with customers to ensure satisfaction and retention", "Recruit, interview, hire, and train technicians as required"], "qualifications": ["HVAC Service Management experience and proven record of successfully running an HVAC service division", "Familiarity with pricing, billing, and ability to understand financial reports", "Accomplished in developing high-performing service teams through coaching, motivating, recruiting, and performance management", "Computer skills required, MS Office, Service & Dispatch system", "Valid drivers license and insurable driving record", "Successful background investigation", "Successful pre-employment drug test", "Excellent communication and organizational skills", "Proven ability to work in a fast-paced environment", "Strong work ethic and high level of self-motivation", "Ability to work independently while contributing to a team environment"], "compensation": "Salary range - $85,000 to $95,000 DOE, plus bonus potential up to 25% of annual Salary", "benefits": "Benefit package includes health insurance for you and your family, paid vacation and holiday pay, 401k or IRA with Company Matching %", "additional_info": "Company vehicle, gas card, phone, and computer provided. Relocation assistance available."}



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