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Healthcare Customer Service Specialist

2 months ago


Saint Louis County Missouri, United States Mercy Full time

Position Summary:
Welcomes and effectively guides patients through phone interactions or in-person visits. Oversees the waiting area to ensure a comfortable environment. Executes various administrative tasks as required. Upholds all responsibilities and functions in alignment with our core mission, values, and service excellence standards.

Employee Benefits:
Regular performance bonuses

Tuition reimbursement available up to $2,000 for ongoing education.

Health, dental, and vision coverage starting from day one.

Annual contribution of $100 per month for eligible employees enrolled in the Dependent Care Flexible Spending Account.

Paid parental leave for new parents.

401k plan with employer matching.

Paid time off for volunteer activities.

Competitive salary structure.

Opportunities for future career advancement.

Qualifications:
Patient Service Representative

Educational Requirements:
High school diploma or equivalent

Preferred Experience:
At least one year of relevant experience in a medical office setting.

Advanced Patient Service Representative

Educational Requirements:
High school diploma or equivalent

Current Patient Service Representatives seeking advancement must complete both Patient Service Representative and Advanced Patient Representative competencies prior to promotion.

Keywords:
RMA, Registered Medical Assistant, Certified Medical Assistant, CMA, CCMA, Clinic Medical Assistant, Clinical Medical Assistant, Front Desk, Front Office, Clerical, Patient Service, Patient Representative, Administrative, Receptionist, Clinic Receptionist, Customer Service, Admitting, Patient Service Representative, Patient Access Representative, Teller, No experience, medical office, health care, healthcare, administrative assistant, Medical Technologist, Phlebotomy, Phlebotomist, CNA, Certified Nurse Assistant, EMT, Emergency Medical Technician, Clinic Technician, Technician, Health Care Technician, healthcare