Sales Support Specialist

1 week ago


Stamford, Connecticut, United States Daltile Full time
About Daltile

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.

Key Responsibilities
  • Provides customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Answers a high volume of inbound calls using ACD (Automated Call Distribution) and responds to customer needs.
  • Responsible for keying in orders, processing faxes, and preparation of reports.
  • Interfaces with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
Requirements
  • A High School Diploma or GED equivalency is required.
  • Two or more years of call center or customer service experience are preferred.
Estimated Salary Range

$23.41 - $35.04 per hour, depending on individual performance and qualifications.



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