Caregiver Service Representative
4 days ago
We are a reputable senior care agency seeking a dedicated customer service representative to join our team in Brea, CA.
As a customer service representative, you will be the primary point of contact for our clients and caregivers, providing exceptional support and ensuring seamless communication.
Key Responsibilities- Answer phone calls from customers, caregivers, and other affiliated parties
- Respond to text messages, emails, and social media messages
- Manage caregiver and client schedules via telephone, SMS, and mobile app
- Verify, update, and file caregiver credentials accurately
- Assist with scheduling, timekeeping, and other administrative tasks as needed
- High level of professionalism and ability to diffuse stressful situations
- Excellent communication and interpersonal skills
- Ability to multitask and manage multiple conversations simultaneously
- Computer literacy and comfort with learning new systems and programs
- Availability to work daytime hours in an in-person office setting
- Competitive hourly rate of $17.00 and up (DOE)
- Weekly pay, paid time off, parental leave, and referral program
- Opportunity to work with a reputable senior care agency
Please submit your resume and availability for an interview. Initial interviews will be conducted via Zoom.
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