Service Representative

5 days ago


Cerritos, California, United States Cerritos Nissan & Infiniti Full time
Job Description

At Cerritos Nissan INFINITI, we are seeking a highly skilled Service Representative to join our team.

Why Work with Us?

We are a dynamic and customer-focused organization that values teamwork and excellence. Our Service Representatives play a critical role in ensuring our customers receive exceptional service and support.

Responsibilities:
  • Customer Communication: Develop and maintain strong relationships with customers through effective communication and issue resolution.
  • Service Coordination: Oversee the service process from initial contact to completion, ensuring seamless communication and timely resolution.
  • Product Knowledge: Stay up-to-date on the latest service and product offerings, including pricing and features.
  • Lead Generation: Identify and pursue new business opportunities through proactive outreach and lead management.
  • Team Collaboration: Work closely with the Service and Sales teams to ensure alignment and achieve shared goals.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Customer Focus: A customer-centric approach, with a focus on delivering exceptional service and support.
  • Product Knowledge: A strong understanding of our products and services, including features and pricing.
  • Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Team Player: A collaborative and supportive attitude, with a willingness to work as part of a team.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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