Office Representative

5 days ago


Cerritos, California, United States Chris Barredo - State Farm Agent Full time
About Our Team

At Chris Barredo - State Farm Agent, we're dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as an Office Representative. As a key member of our team, you will be responsible for providing exceptional customer service, establishing strong relationships with clients, and contributing to the growth and success of our agency.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and providing personalized solutions.
  • Communication: Utilize excellent communication skills to efficiently meet the needs of customers, while promoting the development of our business.
  • Problem-Solving: Proactively identify and resolve customer issues, ensuring a high level of satisfaction and loyalty.
Requirements
  • Dedication to Customer Service: A strong commitment to providing exceptional customer service and building long-term relationships.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively relate to customers and answer their questions.
  • Problem-Solving: Proactive and resourceful in resolving customer issues and finding solutions.
  • Teamwork: Ability to work collaboratively with other team members to achieve common goals and objectives.
Benefits
  • Hourly Pay: Competitive hourly pay rate.
  • Commission/Bonus: Opportunities for commission and bonus earnings.
  • Paid Time Off: Paid vacation and personal/sick days.
  • Career Development: Valuable career-building experience and opportunities for advancement.


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