Facilities Operations Specialist

3 weeks ago


Westerville, Ohio, United States PowerHouse Full time

This position at PowerHouse is responsible for delivering exceptional customer service by providing timely and accurate information and resolving service issues through phone and/or email communication.

Key Responsibilities:
  • Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
  • Coordinate with vendors to ensure timely completion of work orders and maintain excellent relationships with clients and service providers.
  • Collaborate with managers and team members to resolve complex issues and provide solutions to customers.
  • Provide clear and concise information to customers regarding service scope and make recommendations to resolve issues.
  • Answer phone and email inquiries promptly to deliver exceptional customer service.
  • Develop and maintain relationships with vendors to ensure high-quality service delivery.
  • Input data into computer systems to track and follow up on customer requests and create service tickets with clear scope of work.
  • Communicate with clients and service providers through various channels to maintain excellent relationships.
  • Prioritize tasks with overlapping timelines and work independently to solve problems.
  • Maintain accurate data and documentation of service requests and remain calm under pressure.
  • Support the team by contributing to set goals and upholding the PowerHouse values of professionalism, integrity, and teamwork.
Requirements:
  • One to two years of related experience and/or training, or equivalent combination of education and experience.
  • Previous experience in facilities maintenance is preferred.
  • Proficient in Microsoft Office applications, with intermediate to advanced Excel skills.
  • Ability to navigate third-party software efficiently.
Work Environment: This position works in a moderate noise level environment, with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. The employee must occasionally lift and/or move up to 20 pounds.

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