Advanced Applications Support Specialist
4 days ago
Job Title: Advanced Applications Support Specialist
Job Summary:
We are seeking a highly motivated and experienced Advanced Applications Support Specialist to join our team. As an Advanced Applications Support Specialist, you will be responsible for providing advanced technical support for our applications and infrastructure. This includes monitoring production environments for anomalies, addressing issues using standard observability tools, and working closely with L2/L1/AD teams to improve thresholds and alerting of critical flows.
Key Responsibilities:
- Monitor production environments for anomalies and address issues using standard observability tools such as Splunk, Dynatrace, and Grafana.
- Work closely with L2/L1/AD teams to improve thresholds and alerting of critical flows.
- Assist with Root Cause Analysis (RCA) and identify monitoring gaps to implement solutions.
- Identify and solve issues within TTR to avoid financial losses and reduce customer impacts.
- Lead and drive the identification and implementation of automation opportunities across the application and infrastructure environment.
- Partner with Operate Teams, AD, and PM teams to identify single points of failure and proactively auto-ticket on issues that could turn customer impacting if not resolved.
- Support incident, problem, and change management for applications and infrastructure.
- Maintain the firm's systems to ensure operational stability and availability.
About Us:
BCforward is a leading IT business solutions and staffing firm. We have grown with our customers' needs into a full-service personnel solutions organization. We are headquartered in Indianapolis, Indiana, and operate numerous delivery centers across North America and India.
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