Senior Applications Support Specialist
3 days ago
BCforward is seeking a highly motivated Senior Applications Support Specialist to join our team in Westerville, OH.
Job Summary: The Senior Applications Support Specialist will be responsible for providing advanced technical support for our client's applications and infrastructure. This includes monitoring production environments for anomalies, addressing issues using standard observability tools, and working closely with L2/L1/AD teams to improve thresholds and alerting of critical flows.
Key Responsibilities:
- Assist in the monitoring of production environments for anomalies and address issues using standard observability tools such as Splunk, Dynatrace, and Grafana.
- Work closely with L2/L1/AD teams to improve thresholds and alerting of critical flows.
- Assist with Root Cause Analysis (RCA) and identify monitoring gaps and implement solutions.
- Identify and solve issues within TTR to avoid financial losses and reduce customer impacts.
- Support incident, problem, and change management for applications and infrastructure.
- Maintenance of the firm's systems to ensure operational stability and availability.
Requirements:
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Working understanding of public cloud.
- Consumer banking experience is preferred.
- Working experience on tools such as Splunk, Dynatrace, and Grafana.
About BCforward: BCforward is a full-service personnel solutions organization with a team of over 5000 global resources. We deliver uniquely configured IT staffing and project solutions for our customers' specific needs.
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Westerville, Ohio, United States BCforward Full timeJob Title: Senior Applications Support SpecialistBCforward is seeking a highly motivated Senior Applications Support Specialist to join our team in Westerville, OH.The ideal candidate will have experience in monitoring production environments, identifying and resolving issues, and working closely with L2/L1/AD teams to improve thresholds and alerting of...
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