Lead Technical Production Specialist

1 week ago

Coppell, Texas, United States Premier Logitech Full time
Position Overview: As a Lead Technical Production Specialist, you will serve as a proactive leader, guiding and mentoring a team within a dynamic production setting. This role requires a strong technical foundation to execute tasks as outlined in operational guidelines, alongside the ability to troubleshoot technical challenges and pinpoint potential enhancements in production processes.

Key Responsibilities:
  • Utilize Premier WMS and Shopfloor or other databases to oversee inventory and production metrics.
  • Analyze the production schedule and customer demands daily to strategize, finalize initial articles, and communicate production outcomes and challenges.
  • Recognize issues and escalate them appropriately and promptly based on their nature.
  • Set up new machinery and install necessary software and hardware.
  • Reimage or refresh various system platforms and manage data transfers as needed.
  • Calculate and monitor Production KPIs as directed by Production leadership.
  • Demonstrate proficiency in troubleshooting and diagnosing issues through in-person, phone, and email communication.
  • Exhibit competence in Microsoft Applications, particularly SharePoint and Excel.
  • Physically oversee network access for users in secure locations.
  • Possess a foundational understanding of networking to facilitate IT VLAN modifications and basic troubleshooting of provisioning issues.
  • Hold CompTIA A+ certification or possess equivalent experience.
  • Display attention to detail with the capability to learn intricate processes and methodologies.
  • Identify and communicate observable problem trends, troubleshooting recurring issues to develop lasting solutions.
  • Exemplify excellence as a supportive and adaptable employee in a fast-paced, hands-on, high-pressure environment.
  • Collect project-specific data and report in accordance with project standards.
  • Lead production teams effectively.
  • Train team members and maintain comprehensive training documentation.
  • Adhere to federal and governmental regulations as outlined in the client's statement of work.
  • Ensure compliance among all team members with federal and governmental regulations.
  • Execute kitting functions in WMS to meet customer requirements as specified in the statement of work.
  • Fulfill additional responsibilities as necessary.

Required Skills and Qualifications:
  • Expertise in computer component installation and imaging.
  • Experience in configuring and troubleshooting Windows devices, Chromebooks, and printers.
  • Ability to reimage or refresh laptops and desktops and manage data transfers accordingly.
  • Strong time management skills and the ability to juggle multiple projects simultaneously.
Physical Requirements (with or without accommodation):
  • Capability to safely lift up to 50 pounds.
  • Frequent walking, bending, and kneeling, including working under desks.
  • Ability to stand or sit for extended periods, up to 12 hours.
Equal Employment Opportunity:
The success of Premier Logitech is attributed to the diverse contributions of employees from various backgrounds, national origins, and heritages. Premier Logitech is committed to providing equal employment opportunities for all applicants and employees.

PI

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