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Technical Support Specialist

2 months ago

Coppell, Texas, United States Two Harbors Investment Corp Full time

The Desktop Systems Administrator plays a crucial role in the operational execution of technical services within the Information Technology sector. This position is primarily accountable for the provision of services necessary to install, configure, monitor, support, and manage the systems in place. The individual in this role possesses a comprehensive understanding of the technologies utilized, along with robust technical capabilities. Responsibilities include planning operations, configuring, and managing complex systems and services. While the focus is on hardware and operating system components, the candidate should also have a broader understanding of the business context and the applications running on the managed systems, utilizing this knowledge to enhance operational efficiencies and suggest improvement opportunities.

Key Responsibilities

  • Conduct installation, configuration, maintenance, and upgrade tasks for personal computer systems.
  • Diagnose and rectify failures or issues with PC systems.
  • Respond promptly and professionally to inquiries via email, phone, and in-person to manage expectations effectively.
  • Provide necessary implementation and production support.
  • Offer additional support across various technology domains, particularly focusing on core Windows technologies (including Active Directory, Distributed File System, SQL, Exchange, Azure, etc.).
  • Facilitate audio-visual conferences for team members.
  • Act as a technical resource during cross-team troubleshooting initiatives.
  • Engage in the assessment, selection, and installation of new hardware products and operating system versions.
  • Develop and maintain documentation related to system builds and configurations.
  • Ensure documentation is current and accurately reflects all modifications.
  • Schedule and oversee system activities to optimize hardware and software availability and utilization.
  • Collaborate with on-site help desk personnel to ensure timely delivery of support services.
  • Oversee the efficient operation and management of PC systems.
  • Be available to work evenings and weekends for tasks such as Windows patching, infrastructure upgrades, and equipment relocation.
  • Uphold the commitment to compliance as per company standards.
Qualifications
  • Associate degree in a relevant field with a minimum of 2 years of technical support experience, or 4 years of technical support experience in lieu of a degree in the financial services or mortgage servicing sector.
  • Proven experience in deploying, repairing, and maintaining computer hardware including workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair, and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and client/server concepts, including SAN technology, VPN technologies, MDM solutions, Microsoft System Center Configuration Manager, Cloud Solutions, Microsoft Windows Server, Active Directory, and Exchange Server.
About Two Harbors Investment Corp

Two Harbors Investment Corp is a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). The company focuses on understanding and managing interest rate and prepayment risk to invest in Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolios, aiming to deliver attractive risk-adjusted returns to stockholders.

Employee Status
  • Regular
Travel
  • No
Telecommuter Position
  • No