Technical Support Specialist

1 week ago


Coppell, Texas, United States Lead Allies Inc. Full time

** 100% On-site -- 6 months Contract to hire **

We are looking for a proficient and committed Desktop Support Engineer to become a vital part of our Infrastructure and Security division at Lead Allies Inc.. The successful candidate will be tasked with delivering technical assistance and troubleshooting support to end-users across various domains, including hardware, software, and network-related challenges. A strong commitment to continuous learning and contributing valuable insights as a key team member is essential. This position necessitates the engineer's presence on-site to guarantee swift and effective resolution of technical issues.

Key Responsibilities:

  • Deliver on-site technical assistance for desktop computers, laptops, printers, and additional peripherals.
  • Install, configure, and maintain operating systems, software applications, and hardware components.
  • Troubleshoot and resolve hardware, software, and network issues promptly.
  • Assist in the setup and deployment of new equipment and technology.
  • Conduct regular maintenance and updates to ensure optimal performance of IT systems.
  • Document and track all support requests and resolutions using a ticketing system.
  • Collaborate with fellow IT team members to tackle complex technical challenges.
  • Provide training and guidance to end-users on best practices and IT policies.
  • Ensure adherence to company IT policies and security protocols.
  • Develop and utilize application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and facilitate informed decision-making.
  • Deliver an exceptional customer experience to all employees.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Demonstrated experience as a Desktop Support Engineer or in a similar role (3+ years).
  • In-depth knowledge of Windows and macOS operating systems.
  • Familiarity with network troubleshooting and basic network configurations.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills.
  • Capability to work independently and collaboratively within a team.
  • Self-motivated with a commitment to continuous learning.
  • Must possess the ability to provide outstanding customer service.

Technical proficiency in Microsoft environment includes:

  • Computing devices (e.g., Laptops)
  • Peripherals (e.g., Printers and Scanners)
  • Unified Communications (e.g., Microsoft Exchange and Teams)
  • Identity and Access Management (e.g., Microsoft Active Directory and Group Policy)
  • Data Protection (e.g., Email Security and Endpoint Protection)
  • Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
  • Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
  • Asset Management (e.g., Inventory Management and Purchasing)


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