Technical Support Specialist
1 week ago
** 100% On-site -- 6 months Contract to hire **
We are looking for a proficient and committed Desktop Support Engineer to become a vital part of our Infrastructure and Security division at Lead Allies Inc.. The successful candidate will be tasked with delivering technical assistance and troubleshooting support to end-users across various domains, including hardware, software, and network-related challenges. A strong commitment to continuous learning and contributing valuable insights as a key team member is essential. This position necessitates the engineer's presence on-site to guarantee swift and effective resolution of technical issues.
Key Responsibilities:
- Deliver on-site technical assistance for desktop computers, laptops, printers, and additional peripherals.
- Install, configure, and maintain operating systems, software applications, and hardware components.
- Troubleshoot and resolve hardware, software, and network issues promptly.
- Assist in the setup and deployment of new equipment and technology.
- Conduct regular maintenance and updates to ensure optimal performance of IT systems.
- Document and track all support requests and resolutions using a ticketing system.
- Collaborate with fellow IT team members to tackle complex technical challenges.
- Provide training and guidance to end-users on best practices and IT policies.
- Ensure adherence to company IT policies and security protocols.
- Develop and utilize application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and facilitate informed decision-making.
- Deliver an exceptional customer experience to all employees.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Demonstrated experience as a Desktop Support Engineer or in a similar role (3+ years).
- In-depth knowledge of Windows and macOS operating systems.
- Familiarity with network troubleshooting and basic network configurations.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Capability to work independently and collaboratively within a team.
- Self-motivated with a commitment to continuous learning.
- Must possess the ability to provide outstanding customer service.
Technical proficiency in Microsoft environment includes:
- Computing devices (e.g., Laptops)
- Peripherals (e.g., Printers and Scanners)
- Unified Communications (e.g., Microsoft Exchange and Teams)
- Identity and Access Management (e.g., Microsoft Active Directory and Group Policy)
- Data Protection (e.g., Email Security and Endpoint Protection)
- Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
- Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
- Asset Management (e.g., Inventory Management and Purchasing)
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