IT Support Specialist
1 week ago
At VC5 Consulting, we are seeking a highly skilled and motivated IT Desktop Support Technician II to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:- Provide expert-level technical support for desktops, laptops, and mobile devices, including troubleshooting, repair, and maintenance.
- Install, configure, and troubleshoot software and hardware components, including operating systems, applications, and peripherals.
- Develop and maintain strong relationships with clients, understanding their technical needs and providing tailored solutions.
- Collaborate with other IT teams to ensure seamless integration of IT services and support.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our IT services and support.
- 4-year Bachelor's degree in Information Systems or a related field.
- 2+ years of experience in IT desktop support, preferably in the Oil and Gas sector.
- Strong knowledge of PC, LAN, WAN, Site-to-Site VPN, Wireless, and web-based solutions.
- Experience with Server 2019, Cisco Routers and Switches, and mobile device management.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Self-motivated and able to work with limited supervision, with a strong attention to detail and problem-solving skills.
- A+ certification or equivalent.
- Net+ certification or equivalent.
- MCP, MCDST, or HDI Desktop Field Support Technician certification or equivalent.
- Experience with ITSM software, preferably BMC Remedy.
- Ability to lift at least 50 lbs.
- Must be willing to travel up to 80% for daily site visits and occasional overnight stays.
- Excellent driving record required, with no major violations within the last three years.
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