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Student Support Specialist

2 months ago

Sugar Land, Texas, United States Moraine Park Technical College Full time
Student Support Representative

At Moraine Park Technical College, we are seeking a dedicated and customer-focused individual to join our Student Services team as a Student Support Representative. This role is responsible for providing exceptional support to students, faculty, and staff, ensuring a seamless and efficient experience for all.

Key Responsibilities:
  • Provide admissions, registration, and records support to students, including processing semester registrations and withdrawals, and resolving issues with student accounts.
  • Offer financial aid support, including processing financial aid paperwork and troubleshooting issues with student financial aid.
  • Provide customer service to students, faculty, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with other departments to ensure effective communication and coordination of student services.
  • Operate and provide backup assistance to the switchboard operators, ensuring seamless communication and paging systems.
Requirements:
  • High school diploma or equivalent required; associate degree or higher preferred.
  • Two years of customer service or related experience, preferably in a higher education setting.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with diverse populations.
  • Ability to work independently and as part of a team, with a high degree of integrity and professionalism.
  • Knowledge of software applications, including Microsoft Office 365, and experience with ERP/student information systems, preferably Banner.
What We Offer:

As a Student Support Representative at Moraine Park Technical College, you will have the opportunity to make a positive impact on the lives of our students, while working in a dynamic and supportive team environment. We offer a competitive salary range of $20.28-$23.86, as well as a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about higher education, we encourage you to apply for this exciting opportunity.