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Technical Support Specialist

2 months ago


Sugar Land, Texas, United States TEKsystems Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing advanced technical support and troubleshooting for desktop environments.

Key Responsibilities:
  • Provide Tier 2 support for desktop-related issues, including hardware, software, and network troubleshooting.
  • Manage and resolve incidents and service requests in a timely manner.
  • Utilize Virtual Desktop Infrastructure (VDI) to support remote users.
  • Administer and troubleshoot Active Directory and Windows 10 environments.
  • Support and maintain Office 365 applications and services.
  • Handle technical support for Microsoft Exchange.
  • Collaborate with the help desk team to ensure seamless support for end-users.
  • Deliver exceptional customer service and maintain a high level of user satisfaction.
  • Document and track issues using ServiceNow ticketing system.
  • Assist in the deployment and maintenance of desktop hardware and software.
  • Perform imaging and deployment of desktops and laptops.
  • Manage and support Intune and Azure Virtual Desktop (AVD) environments.
  • Utilize automation tools such as PowerShell or Python for efficient task management.
  • Conduct break/fix repairs and hardware troubleshooting.
Requirements:
  • Desktop Support
  • VDI
  • Support
  • Active Directory
  • Windows 10
  • Troubleshooting
  • Office 365
  • Technical Support
  • Exchange
  • Help Desk
  • Customer Service
  • A+
Benefits:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.