Customer Service Representative: Sales and Logistics Expert

1 week ago


Cincinnati, Ohio, United States Genuine Parts Company Full time
Job Summary

We are seeking an experienced Customer Service Representative to join our team at Genuine Parts Company. In this role, you will be responsible for providing exceptional customer service, resolving issues, and driving sales growth.

About the Role
  • Respond to customer inquiries via phone, email, or in-person, ensuring prompt and professional resolution of their concerns.
  • Negotiate sales prices and purchase agreements within established parameters, influencing Motion's gross profit.
  • Build strong relationships with customers to drive repeat business and improve processes.
  • Collaborate with inventory management to meet customer needs, sourcing products from branch inventory, distribution centers, or suppliers.
  • Expedite backorders and purchase orders to ensure timely delivery.
Requirements
  • A minimum of five years' experience in a related field, preferably in customer service or sales.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Strong product knowledge and ability to learn new systems and processes.
Benefits

Genuine Parts Company offers a comprehensive benefits package, including health insurance, 401(k), tuition reimbursement, paid time off, and holidays.

What We Offer

This is a fantastic opportunity to join a dynamic team and contribute to the success of Genuine Parts Company. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.



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